Legal
Service Level Agreement
FinVeil's uptime commitment, response-time targets, and service credits.
Last updated: 14 September 2026
This document is under active legal review. Current version effective 14 September 2026.
Uptime commitment
FinVeil targets 99.9% monthly uptime for the API and dashboard. Measured uptime is not yet published. Planned maintenance windows are excluded and communicated at least 48 hours in advance.
Service credits
≥ 99.9%0% — within target
99.0–99.89%10% of monthly fee
95.0–98.99%25% of monthly fee
< 95.0%50% of monthly fee
Support response times
- Critical (production down): 1 hour
- High: 4 hours
- Normal: 1 business day
- Low: 3 business days
Information Officer
Information Officer designated per POPIA Section 55. Registration with the Information Regulator in progress. Contact: privacy@finveil.money.